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PRIVACY POLICY

Your privacy is important to us at One More Book. Any information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.

EXCHANGE & RETURNS

Unless the book or product is damaged, we generally cannot offer a refund.
We do look at each case carefully, however, and if something has gone wrong please contact us at katie@onemorebook.shop and we will attempt to find a favourable outcome for you. 
Once we recieve returned item we will then determine whether a refund or exchange is warranted.

SHIPPING

Standard Shipping applies for all product and book boxes Australia wide. We only ship Australia wide.

VIC 2-4 business days

NSW 2-3 business days

QLD 2-3 business days

NT 4-5 business days

WA 3-5 business days

SA 2-3 business days

TAS 2-3 business days

FAQ'S about book subscriptions

+ When can I expect my monthly delivery?

Both the 3 month and ongoing subscription boxes will be posted in the last week of every month, with hopes delivery occurs in the first week of every month.

This is also the case with your initial purchase. eg. if you place your initial order in the first half of any given month your order will be posted in the last week of that same month. If you place your initial order in the last half of any given month your order wont be processed until the last week of the following month. This is to ensure paymets are always made prior to delivery and a pattern is established.

+ I want to send my purchase as a gift, is this possible?

This is a lovely idea. So your receiver knows who its from, just pop a note when ordering and we will place a printed card from you in the order. Make sure you put their name and postal address for delivery.

+ Where are you based?

One More Book is an Australian based kids book subscription service. We are located in VIC and post Australia wide.

+ How does the shipping schedule work?

The aim is to have you subscription parcels arrive at your door as close to the start of the month as possible. All parcels are shipped in the final week of the preceeding month. Subscribers will be updated on shipping status accordingly.

Once off gift boxes will be posted as soon as possible after order is placed. Please refer to shipping information regarding shipping times.

+ What are the prices of your kids book boxes?

Prices are based on the type of collection you select. We pride ourselves on providing you and your families with really great quality books, each retailing at approximately $20 each. Baby board books will range between $10-20. 

The complimenting gifts are always of excellent quality and we try to think outside the square with which small business' to support. Having two young kids ourselves, we are ALL over the types of activities and treats your giftee will love.

+ How can I be added to your email subscription service?

You will be promted to join our email subscription when you first visit our websit at www.onemorebook.shop but you will be promted again when you make your purchase. 

The benefits of being an email subscriber is you will always be first to know what's going on with product launches, sales and early access to new releases. We often include freebies on our emails like recipes and printables too.

*Be sure to check your spam fiolder and correct this.

+ How do I know what will be in the book box?

You won't, exactly. We love the idea of a surprise and we hope you do too. The books and gifts are forever changing but we do provide graphics and examples througout our store of the brands and types of things you may receive.

+What happens if my child already owns the book they receive?

Unfortunately, there is a possibility that a subscriber might receive a book they already own. I hope that the other goodies in the parcels make up for the occasional occurence of this. We do try really hard to find book titles that are unique and not often found on the shelves of common stores.

+How many kids do your boxes cater for? and can I add a sibling to the order?

Our boxes are really designed for endless enjoyment between families. As a mum of two, I understand sharing new things can be challenging at times, so each order you select will give you the option to add a sibling and specify age of sibling.

When you request to add a sibling, the price will change accordingly and an extra, age appropriate book will be supplied.

+ Can I cancel my subscription?

You can cancel your ongoing subscription at any time. You will need to contact us at katie@onemorebook.shop and we will do this for you at our end.

If you cancel after already paying for the next month, you will still receive the parcel for the next month before your subscription offically ends. There is no cancellation fee applied.

If you have purchased a 3 month, pre-paid subscription, unfortunately you will not be refunded for a change of mind.

*The contents of our boxes are always designed for the age you have requested. Small parts may be present in older siblings boxes and younger children should always be supervised during play.

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